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Reference

Troubleshooting

Information to be collected

Directory

Function User symptoms User Settings Domain settings Logs
Account Information
Password Information
Personal Information
Authorization
External directory integration

Mailing services

Function User symptoms User Settings Domain settings Logs
SMTP
POP
IMAP
Mail fetcher (Pull Mail)

Secure SMTP

Function User symptoms User Settings Domain settings Logs
Sender/Recipient checks
Mail Scanner
Anti virus
Anti spam
Archiving
Mail policies

Mail Delivery

Function User symptoms User Settings Domain settings Logs
Mail Store
Quota
Queue
Forward to mailbox
Forward to host
Forward to alternate domain
Vacation reply
Signature
Duplicate mail control
Forward to alternate ID
Mail routing

Email Clients

Function User symptoms User Settings Domain settings Logs
Web client
Desktop email client
Mobile clients

Address Books

Function User symptoms User Settings Domain settings Logs
Web client
Desktop address book

Essential Services

Function User symptoms User Settings Domain settings Logs
LDAP service
Database service
Replication
Automation (agents)
Server resources

Network Integration

Function User symptoms User Settings Domain settings Logs
Network
OS
Firewall
DNS
Time Server

Availability

Function User symptoms User Settings Domain settings Logs
Backup
DRBD & Heartbeat

Other applications

Function User symptoms User Settings Domain settings Logs
Calendaring
Instant Messaging
File sharing
SMS
Proxy

Transactions

Function User symptoms User Settings Domain settings Logs
Mail flow
SMS flow
User creation
User deletion
Renaming user
Group creation
Group deletion
Renaming group
Domain creation
Domain deletion
Renaming domain