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Set up a chat account on iOS device

Configure a chat account on your iOS device to keep in touch with your colleagues on the go. Choose the application and follow the steps mentioned below to configure your account. Refer the troubleshooting topic if you face any problem while configuring the account.

Select the application to configure on your device

Set up a chat account using Beejive application in 3 simple steps

Step 1: Download and install the application

You need to install the JabberB application from iTunes on your mobile device.

Step 2: Go to the Add Account screen

i.

On the Home screen, tap JabberB icon.

IPhone JabberB SSL 00.png
ii.

On the Settings screen, tap the + sign to configure a new account on your device.

IPhone JabberB SSL 01.png

Step 3: Provide Account Information

i.

1. Provide Email id of the account

If you are using Mithi SkyConnect Trial account, provide user id which you have received in the Welcome Mail.

2. Enter Password associated with the account

If you are using Mithi SkyConnect Trial account, provide user id which you have received in the Welcome Mail.

TIP : If you change the password in the future, an authentication error will occur and application will fail to connect the server.

So, if you change the account password in future, you need to update the account settings on your mobile device too.


3. Enter Description of the account

IPhone JabberB SSL 003.png

4. Set the Priority to 2

5. Enter Host name of the server

Refer the topics to know

6. Enter the Port value 5222

7. Choose the TLS option

8. Save the account.

Application verifies the settings and configures the account on your device.

Refer the troubleshooting steps if you are

Unable to configure the account?

IPhone JabberB SSL 004.png
ii.

On successful configuration, you can view your account listed under Accounts configured on the device.

IPhone JabberB SSL 005.png
iii.

If your presence status is Offline, change it to Available

To change your presence status on chat,

i. Tap your presence status.

ii. Choose from the options.

IPhone JabberB SSL 005a.png
iv.

Tap the Buddy List icon to view the roster.

IPhone JabberB SSL 006.png

Add a new contact to the list

1. Tap Buddy List > All Buddies or the the required group from the list.

Tap the + sign to add new contact which displays the Add Buddy screen.
IPhone JabberB SSL 009.png

2. On the Add Buddy screen,

i. Provide Email id of the contact to be added to the roster.

ii. Decide the Nickname of the contact to be displayed in the roster.

iii. Save the contact.

IPhone JabberB SSL 010.png


Delete a contact from the list

1. On the Roster screen, tap the arrow next to the contact to be deleted.

IPhone JabberB SSL 011.png

2. Tap the Remove button to delete the selected contact.

3. Tap Yes to confirm the deletion of the selected contact.

IPhone JabberB SSL 012.png

Send a message to the contact

1. From the Contacts screen, select a contact to start the conversation.

Application opens a new chat screen for the contact selected.

2. Enter the text and tap the Send button to start the chat.

IPhone JabberB SSL 013.png


Set up a chat account using Monal application in 3 simple steps

Step 1: Download and install the application

You need to install the Monal application from iTunes on your mobile device.

Step 2: Go to the Add Account screen

i.

On the Home screen, tap Monal icon.

Monal 01.png
ii.

Choose XMPP type of account to be configured on your device.

IPhone Monal SSL 01.png

Step 3: Provide Account Information

1. Provide Email id of the account

If you are using Mithi SkyConnect Trial account, provide user id which you have received in the Welcome Mail.

2. Enter Password associated with the account

If you are using Mithi SkyConnect Trial account, provide Password which you have received in the mail by the Mithi Team.

TIP : If you change the password in the future, an authentication error will occur and application will fail to connect the server.

So, if you change the account password in future, you need to update the account settings on your mobile device too.

3. Enable the account for use

4. Enter server name of the ConnectXf server

Refer the topics to know


5. Enter the Port value 5222

6. Choose the TLS option

7. Tap Accounts to proceed

Application verifies the settings and configures the account on your device.

Refer the troubleshooting steps if you are

Unable to configure the account?

IPhoneChatMonal SSL 003.png
ii.

Tap Reconnect All to log on to your account.

IPhoneChatMonal SSL 04.png
iii.

Monal IM application verifies the settings and connects to the server.

IPhoneChatMonal SSL 005.png
iv

Application displays the roster on the screen.

IPhoneChatMonal SSL 006.png

Add a contact to the list

1. Navigate to the Contacts screen and tap the + sign to add a new contact to the list.

IPhoneChatMonal SSL 009.png

2. On the Add Contact screen,

  • Choose the Account to which you want to add new contact.
IPhoneChatMonal SSL 007.png
  • Enter the Email id of the person you want to add to your roster.
IPhoneChatMonal SSL 007a.png

You will get notification saying a contact is added to the roster once the person approves your request.

IPhoneChatMonal SSL 008.png

Allow the person to add your contact to their request.

IPhoneChatMonal SSL 010.png

Now, the contact is added to your roster.

Delete a contact from the list

1. From the Contacts screen, hold and slide the contact to the left

2. Tap the Remove button to delete the selected contact.

3. Tap Yes to confirm the deletion of the selected contact.

IPhoneChatMonal SSL 011.png

Send a message to the contact

1. From the Contacts screen, select a contact to start the conversation.

Application opens a new chat screen for the contact selected.

2. Enter the text and tap the Send button to start the chat.

IPhoneChatMonal SSL 012.png


Using a chat room for group chat

Using Monal application you can chat with multiple contacts at a time. Due to some issues currently you can not create a chat room on your iPhone using Monal. But, when a contact in your roster creates a chat room using browser or desktop and sends an invitation to join the conference, you can accept it and join the room using iPhone or iPad.

To join the chat room :

1. Tap Yes to Accept the invitation received to join the chat room.

Figure: Example of chat room invitation

Application adds the chat room to your roster.

2. Tap the chat room to open the chat room screen on your mobile.

Figure: Sample roster with a chat room listed in it
Figure: Sample chat room screen

3. Type your message and start the conversation with all the chat room members.

Figure: Chat room discussion

Troubleshooting / FAQs

What is the server name and host name of my server?

SkyConnect Trial Account User

If you are evaluating the mithiskyconnect.com domain

  • The server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is mithiskyconnect.com
  • The Host name of the server is mail.mithiskyconnect.com


Hosted Users

For all hosted users

  • The server name is the <domain>
  • The host name is <domain>.mithiskyconnect.com


In Premise Users

Please contact administrator to find out the exact URL.

Note: If you are using Thunderbird/ Pidgin desktop chat application or Monal application on iOS

you dont have to specify host name or server name separately. Specify complete server name URL. Please refer respective documents for details.

Can I use IP address of the server instead of server name URL?

It is not recommended to use IP address of the server. As IP addresses are not permanent and may change in future.

So, please contact to the administrator if you do not know the URL of your server.

Unable to configure your account? Connection Error?

By default, iOS connects to the server over SSL using the default ports.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails.

So make sure, you have installed/enabled SSL certificate on your server and ports required for connection to the server are open and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Want to connect to the server without using SSL?

Yes, you can connect to the server without using SSL if SSL is configured on it.

Refer the ports required for connection to the server without using SSL.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails. So make sure, required ports are open for connection and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

I have configured my chat account on my mobile as well as desktop. I do miss the chat text on one of the client.

To avoid this, you need to set the priority to 2 for all the clients you are using to access your chat account.