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Chat Account in Thunderbird

Configure a chat account in Thunderbird

You can configure a chat account in Thunderbird to send or receive instant messages to the contacts on your roster.
Follow the steps mentioned below to configure your account.
Refer the troubleshooting topic if you face any problem while configuring the account.

Steps to configure a Chat Account

1. If you are configuring an account for first time, Thunderbird shows the following notification message.
Click the Get Started button to open a account configuration wizard.

TB Chat 01.png

1. Click to open the Thunderbird Menu and choose the Account Settings menu item.

TB Chat 08.png

2. On the Account Settings dialog-box, click the Account Actions list-box and choose the Add Chat Account option.

TB Chat 09.png

3. On the Chat Account Wizard, select the XMPP option as the type of account to be configured.

TB Chat 10.png

4. Provide Username of the account and click the Next button.

Using Mithi SkyConnect trial account?

Use the User Id received in the Welcome Mail
and Password provided by the Mithi team.

TB Chat 11.png

5. Enter Password associated with the account and click the Next button.

TB Chat 12.png

6. On the Advanced Options page,

i) Specify the Alias which displays in your conversations when you chat.

ii) Click to view the XMPP options.

TB Chat 13.png

iii) Provide XMPP Options

Priority Enter the value 2
Connection Security Select the Use encryption if available option
Server Enter Server name of the chat server.

For example: mail.mithiskyconnect.com

Port Choose 5222 as the Port value for connection the chat server

iv) Click the Next button.


TB Chat 13a.png

7. Chat wizard shows the Summary of the account information provided.
If all the information provided is correct then click the Finish button to proceed.

Or, you can click the Back button to go back and update the information.

TB Chat 14.png

Thunderbird configures the account if all the information provided is correct.

TB Chat 15.png

Adding a contact to the roster

After successful configuration, Thunderbird fetches all the contacts from the server and displays in the roster. You can add a contact to the roster by following steps mentioned in the below procedure.

Steps to add a contact to the roster:

1. On the menu bar, click the Add Contact button. The Add contact dialog box displays.

TB Chat 16.png

2. On the Add contact dialog box,

  • Enter Username of the contact which needs to be added to the roster.
  • Make sure, in the Account box your account is selected.

3. Click the OK button to proceed and add the mentioned contact in the roster.

TB Chat 24.png

Renaming a contact

By following the steps mentioned below, you can rename the contact name which displays in the roster.

Steps to rename a contact:

1. Right-click the contact in the roster which needs to be renamed. A menu displays.

TB Chat 17.png

2. Click the Rename option from the menu. Contact name in the roster gets highlighted.

TB Chat 18.png

3. Edit the contact name and press the Enter key.
Application updates the contact name.

TB Chat 19.png

Starting chat with a contact

You can start the chat session with the contacts present in the roster.

To start the chat session:

1. Click the contact in the roster.

Or

1. Right-click the contact which displays a menu.
Click the Start a conversation option from the menu.

2. Type the message and press the Enter key to send it.

TB Chat 26.png

Managing presence status

Presence status indicates your current status of availability to chat with other members in the roster. As you sign on, Thunderbird shows your presence status as Available indicated by a green circle. You can change your presence status to Not Available or Offline.

The presence status Not Available is indicated by Red circle means you are busy. And, the presence status Offline indicated by gray circle means you are not online.

To change your presence status:

1. On the menu bar, click the Green Circle to display a list of presence status menu.

2. Choose the appropriate presence status.

TB Chat 28.png

Removing a contact from the roster

By following the steps mentioned below, you can remove a contact from the roster.

1. Right-click the contact in the roster which needs to be renamed. A menu displays.

TB Chat 21.png

2. Click the Remove contact option from the menu. A message displays to confirm the removal of the contact.

3. Click the Delete button to proceed and remove the contact from the roster. Application removes the contact from the roster.

TB Chat 23.png

Troubleshooting / FAQs

What is the server name and host name of my server?

SkyConnect Trial Account User

If you are evaluating the mithiskyconnect.com domain

  • The server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is mithiskyconnect.com
  • The Host name of the server is mail.mithiskyconnect.com


Hosted Users

For all hosted users

  • The server name is the <domain>
  • The host name is <domain>.mithiskyconnect.com


In Premise Users

Please contact administrator to find out the exact URL.

Note: If you are using Thunderbird/ Pidgin desktop chat application or Monal application on iOS

you dont have to specify host name or server name separately. Specify complete server name URL. Please refer respective documents for details.

Can I use IP address of the server instead of server name URL?

It is not recommended to use IP address of the server. As IP addresses are not permanent and may change in future.

So, please contact to the administrator if you do not know the URL of your server.

Unable to configure your account? Connection Error?

By default, iOS connects to the server over SSL using the default ports.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails.

So make sure, you have installed/enabled SSL certificate on your server and ports required for connection to the server are open and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Want to connect to the server without using SSL?

Yes, you can connect to the server without using SSL if SSL is configured on it.

Refer the ports required for connection to the server without using SSL.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails. So make sure, required ports are open for connection and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

I have configured my chat account on my mobile as well as desktop. I do miss the chat text on one of the client.

To avoid this, you need to set the priority to 2 for all the clients you are using to access your chat account.