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Configure an email account in Thunderbird

Step 1: Create new account

  • Launch the Thunderbird desktop client.
  • On the left hand side pane, click the Local Folders option. The right hand side pane will display options to edit accounts and configure advanced features.
  • Under the Create a new account, click the Email option.
TB Create Email Account 01.png

Step 2: Provide account information

  • On the Mail Account Setup box,
- Provide User id and Password of the account
- Click the Continue button

Using Mithi SkyConnect trial account?

Use the User Id received in the Welcome Mail
and Password provided by the Mithi team.

TB Create Email Account 02.png
  • Thunderbird looks up for the information provided and enables the Manual Configuration button once the look up process is over.
TB Create Email Account 03.png
  • Choose the IMAP option and click the Manual Configuration button to proceed.
TB Create Email Account 04.png

Step 3: Provide Incoming and Outgoing server settings

On the Mail Account Setup dialog box,

  • In the Incoming row,
- Choose the IMAP option
- Enter the Server Name of your server
- Choose the SSL/TLS as the SSL option
- Choose 993 as the Port for connection
- Choose the Normal Password option as the type of Authentication required


  • In the Outgoing row,
- Choose the SMTP option
- Enter the Server Name of your server
- Choose the STARTTLS as the SSL option
- Choose 25 as the Port for connection
- Choose the Normal Password option as the type of Authentication required


TB Create Email Account 05.png
Want to connect to the server without using SSL?

Use below settings

  • In the Incoming row,
- Choose the IMAP option
- Enter the Server Name of your server
- Choose the None as the SSL option
- Choose 143 as the Port for connection
- Choose the Normal Password option as the type of Authentication required


  • In the Outgoing row,
- Choose the SMTP option
- Enter the Server Name of your server
- Choose the None as the SSL option
- Choose 25 as the Port for connection
- Choose the Normal Password option as the type of Authentication required
TB Create IMAP Email Account 05 NO SSL.png
  • Re-test the configuration
  • Click Done to finish the configuration
  • Thunderbird configures your account and displays the Inbox folder which holds all the mail received to your mailbox.
  • You can find a copy of an email sent in the Sent Items folder of the desktop client which syncs automatically on the server.

Can not find a copy of an email sent in the Sent Items folder on the server?

  • Are you a SkyConnect user or Connect Xf user using version 3.28 and above?

~ Refer this topic

  • Are you a Connect Xf user using version below 3.28?

~ Go to Manage account tab and refer the topic Save a copy of mail sent to the Sent Items folder on server

TB Create Email Account 06.png

Before configuring a POP type of account understand the Difference between POP and IMAP type of account.

Step 1: Create new account

  • Launch the Thunderbird desktop client.
  • On the left hand side pane, click the Local Folders option. The right hand side pane will display options to edit accounts and configure advanced features.
  • Under the Create a new account, click the Email option.
TB Create Email Account 01.png

Step 2: Provide account information

  • On the Mail Account Setup box,
- Provide User id and Password of the account
- Click the Continue button

Using Mithi SkyConnect trial account?

Use the User Id received in the Welcome Mail
and Password provided by the Mithi team.

TB Create Email Account 02.png
  • Thunderbird looks up for the information provided and enables the Manual Configuration button once the look up process is over.
TB Create Email Account 03.png
  • Choose the POP option and click the Manual Configuration button to proceed.
TB Create POP Email Account 04.png

Step 3: Provide Incoming and Outgoing server settings

On the Mail Account Setup dialog box,

  • In the Incoming row,
- Choose the POP option
- Enter the Server Name of your server
- Choose the SSL/TLS as the SSL option
- Choose 995 as the Port for connection
- Choose the Normal Password option as the type of Authentication required


  • In the Outgoing row,
- Choose the SMTP option
- Enter the Server Name of your server
- Choose the STARTTLS as the SSL option
- Choose 25 as the Port for connection
- Choose the Normal Password option as the type of Authentication required
TB Create POP Email Account 05.png
Want to connect to the server without using SSL?

Use below settings

  • In the Incoming row,
- Choose the POP3 option
- Enter the Server Name of your server
- Choose the None as the SSL option
- Choose 110 as the Port for connection
- Choose the Normal Password option as the type of Authentication required


  • In the Outgoing row,
- Choose the SMTP option
- Enter the Server Name of your server
- Choose the None as the SSL option
- Choose 25 as the Port for connection
- Choose the Normal Password option as the type of Authentication required

Incoming Server Settings required to configure a POP email account (without using SSL) on your Android device.

Thunderbird POP Email Without SSL.png

  • Re-test the configuration
  • Click Done to finish the configuration
  • Thunderbird configures the account and displays the Inbox folder which holds all the mail received to your mailbox.
  • You can find a copy of an email sent in the Sent folder of the desktop client which syncs automatically with the Sent Items folder on the server.
Can not find a copy of an email sent in the Sent Items folder on the server?
TB Create Email Account 06.png

Subscribing IMAP Folders in Thunderbird

If you have configured an IMAP type of account, you can subscribe to access the IMAP folders on the server which includes Sent Items, Drafts, and other personal folders on the server.

When you subscribe these folders then you can view and modify the content of these folders. Following steps describe you how to subscribe the folders.

On the left pane of Thunderbird user interface, right click the Inbox folder.
Pop-up menu displays on the screen.
Select the Subscribe menu item.

TB Create Email Account 08.png

Select all the/required folders from the list.
Click the Subscribe button to proceed.

TB Create Email Account 09.png

Click the Ok button to finish the subscription process.

TB Create Email Account 10.png

Save a copy of mail sent to the Sent Items folder on server

SkyConnect User / Connect Xf (3.28+) User?

If you are a SkyConnect / Connect Xf (3.28+) user you do not need to customize the settings to save the copy of an email sent to the Sent Items folder.
As you send an email using any desktop client, syncs with the Sent Items folder on the server automatically.

Can not find a copy of an email sent in the Sent Items folder on the server?

Connect Xf Users?

If you are a Connect Xf user using version below 3.28, and you have configured an IMAP email account, you can customize the settings to save a copy of an email sent to the Sent Items folder on the server.
By default, Thunderbird saves the email sent in the Sent folder on the server.

Steps to save a copy of mail sent to the Sent Items folder on server

1. On the left pane, right-click the IMAP account configured.
2. Click the Settings option.

TB Save Sent Items 01.png

3. On the left pane, choose the Copies & Folders option.

4. Configure settings under When sending messages automatically section

i. Choose Other option to place a copy of an email sent
ii. Select the Sent Items folder on the server.
TB Save Sent Items 02.png

Import mbox file in your Thunderbird account

Import mbox file to the Thunderbird

You can import the saved mbox file to your Thunderbird account.

To import the eml file to your Thunderbird account, you need to install the ImportExportTools Add On to the Thunderbird].
On successful addition, the ImportExportTools option appears under Tools menu and the right-click menu of the folder present in the folder list.

1. Create a local folder to save the mbox file.

For example : Backup

2. Right-click the newly created folder. Here it is the Backup folder.

3. Choose the menu item ImportExportTools > Import mbox file

Thunderbird Backup email account 3a.png
Import one or more mobx file with its/their subdirectory
Thunderbird Backup email account 4.png

4. Locate the mbox file on your desktop.

5. Select all the folders from the directory.

Thunderbird Backup email account 5.png

6. All the messages will be imported with the folder structure under the Backup folder.

Thunderbird Backup email account 6.png

Import eml file in your Thunderbird account

Import eml file to the Thunderbird

You can import the saved eml file to your Thunderbird account.

To import the eml file to your Thunderbird account, you need to install the ImportExportTools Add On to the Thunderbird.
On successful addition, the ImportExportTools option appears under Tools menu and the right-click menu of the folder present in the folder list.

1. Create a folder to save the eml files.

For example : MailImportedFromGmailAccount
Thunderbird Import eml file 1.png

2. Right-click the newly created folder. Here it is the MailImportedFromGmailAccount folder.

3. Choose the menu item ImportExportTools > Import all messages from a directory just from the directory

Thunderbird Import eml file 2.png

4. Locate the eml files folder on your desktop.

5. Select all the folders from the directory.

Thunderbird Import eml file 3.png

6. All the messages will be imported with the folder structure under the MailImportedFromGmailAccount folder.

Thunderbird Import eml file 4.png

Take back-up of your Thunderbird account

Take backup of your Thunderbird mailbox

It is a good practice to take a back up of your mailbox. Also, before converting your POP account to IMAP, it is recommended to take backup of your mailbox or only important folders like Sent Items.

Advantages of taking backup,

  • You will always have a copy of all the important messages if something goes wrong while converting your account to IMAP.
  • By keeping the backup of the data file on your desktop, you will minimize the storage required on the server.


To have backup of your mail account in Thunderbird, you can export your email and mail folders from Thunderbird as mbox file. Import this mbox file in one go onto a different computer or into another mail profile. The mbox file can only be opened within Thunderbird; other programs will not be able to open a mbox file.


Backup your account in Thunderbird

You need to install the ImportExportTools Extension in Thunderbird to take the back-up of your account.

1. Install the ImportExportTools Extension on your desktop.

Thunderbird Backup email account 1.png

2. On the left pane, right-click the Inbox folder.

3. Choose the menu item ImportExportTools > Export folder with subfolders (with structure) option.

Thunderbird Backup email account 2.png

4. Save the exported mbox file on your desktop or a folder on your machine.
You can export all the remaining IMAP folders to the backup folder.

Thunderbird Backup email account 3.png

Troubleshooting / FAQs

What is the server name and host name of my server?

SkyConnect Trial Account User

If you are evaluating the mithiskyconnect.com domain the URL or server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is mail.mithiskyconnect.com

Hosted Users

For all hosted users

  • The host name is <domain>.mithiskyconnect.com
  • The server name is your <domain> name

In Premise Users

Please contact administrator to find out the exact URL.

Can I use IP address of the server instead of server name URL?

It is not recommended to use IP address of the server. As IP addresses are not permanent and may change in future.

So, please contact to the administrator if you do not know the URL of your server.

Unable to configure your account? Connection Error?

By default, iOS connects to the server over SSL using the default ports.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails.

So make sure, you have installed/enabled SSL certificate on your server and ports required for connection to the server are open and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Want to connect to the server without using SSL?

Yes, you can connect to the server without using SSL if SSL is configured on it.

Refer the ports required for connection to the server without using SSL.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails. So make sure, required ports are open for connection and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Can not find a copy of an email sent in the Sent Items folder?

For ConnectXf Users

Case 1: Your Connect Xf version is 3.28 +
Solution : Contact Admin
You need to contact admin to enable the Save Sent Items user property for you. Enabling the property automatically stores a copy of an email sent to the Sent Items folder on the server.
Case 2: Your Connect Xf version is below 3.28 and you are using POP account
Solution : Check the Sent folder
You can find all the mail sent in the Sent folder of the (Outlook/Thunderbird) you are using.
You need to upgrade your ConnectXf to the latest version to receive a copy of an email sent to the Sent Items folder automatically. After upgrade contact your admin to enable the Save Sent Items user property for you. Once this option is enabled, all the messages sent (From mobile/Desktop) sync automatically to the Sent Items folder on the server.
Case 3: Your Connect Xf version is below 3.28 and you are using IMAP account
Solution 1 : Upgrade the Connect Xf server
You need to upgrade your Connect Xf to the latest version to receive a copy of an email sent to the Sent Items folder automatically. After upgrade contact your admin to enable the Save Sent Items user property for you. Once this option is enabled, all the messages sent (From mobile/Desktop) sync automatically to the Sent Items folder on the server.
Solution 2 Customize the settings
Outlook 2013 To Customize Outlook 2013, - Select the Manage Account tab - Refer the steps mentioned in the topic  : Save a copy of mail sent to the Sent Items folder on server
Outlook 2010 To Customize Outlook 2010, - Select the Manage Account tab - Refer the steps mentioned in the topic  : Save a copy of mail sent to the Sent Items folder on server
Outlook 2007
Thunderbird To Customize Thunderbird, - Select the Manage Account tab - Refer the steps mentioned in the topic  : Save a copy of mail sent to the Sent Items folder on server

For SkyConnect Users

Case 1: Save Sent Items user property is disabled for you
Solution Contact Admin
You need to contact your admin to enable the Save Sent Items user property for you. Once this option is enabled, all the messages sent (From mobile/Desktop) sync automatically to the Sent Items folder on the server.

Is it possible to save the contacts on the server to my machine? Can I update the contacts on the server?

On configuring an LDAP account in your desktop client, you can lookup for the contacts on the server when you are connected to network. You are not allowed to update the contacts on the server.

For offline use, you can import contacts into your desktop.

Please make a note, you should keep updating the phone contacts on regular interval to have updated list of contacts as on server.