Jump to: navigation, search

FAQs

* Which browsers are supported by Baya?

Browsers

  • Baya works best with Chrome and Firefox.
  • It also supports Internet Explorer, Safari, and Opera.
Refer the link to Check the version of Baya you are using
Browser Applications
Email Contacts Calendar Chat Instant Video Calls and Video Meetings Screen Sharing Feature in Video Calling Settings Admin Console Advanced Admin Console / Application Manager
Chrome 30+ Mac OSX,Windows, Linux Download Chrome Y Y Y Y Y Organizer: Y Attendee: N Y Y N
Firefox 22+ Mac OSX,Windows, Linux Download Firefox Y Y Y Y Y Organizer: N Attendee: Y Y Y Y
Safari 5.1.7 + Mac OSX, Windows, Linux Download Safari Y Y Y Y N Organizer: N Attendee: Y Y Y N
Opera 12.14 + Mac OSX,Windows, Linux Download Opera Y Y Y Y Y Organizer: N Attendee: Y Y Y N
Internet Explorer 9, 10, 11 Mac OSX, Windows, Linux Download Internet Explorer Y Y Y Y N N Y Y N
Microsoft Edge Mac OSX, Windows, Linux Y Y Y Y N N Y Y N
Browser Applications
Email Contacts Calendar Chat Instant Video Calls and Video Meetings Screen Sharing Feature in Video Calling Settings Admin Console Advanced Admin Console / Application Manager
Chrome 30+ Mac OSX,Windows, Linux Download Chrome Y Y Y Y Y Organizer: Y Attendee: N Y Y N
Firefox 22+ Mac OSX,Windows, Linux Download Firefox Y Y Y Y Y Organizer: N Attendee: Y Y Y Y
Safari 5.1.7 + Mac OSX, Windows, Linux Download Safari Y Y Y Y N Organizer: N Attendee: Y Y Y N
Opera 12.14 + Mac OSX,Windows, Linux Download Opera Y Y Y Y Y Organizer: N Attendee: Y Y Y N
Internet Explorer 9, 10, 11 Mac OSX, Windows, Linux Download Internet Explorer Y Y Y Y N N Y Y N
Microsoft Edge Mac OSX, Windows, Linux Y Y Y Y N N Y Y N
Browser Applications
Email Contacts Calendar Chat Instant Video Calls and Video Meetings Screen Sharing Feature in Video Calling Settings Admin Console
Chrome 30.0 + Mac OSX,
Windows,
Linux
Download Chrome Y Y Y Y Y Organizer: Y
Attendee: N
Y N
Firefox 22 + Mac OSX,
Windows,
Linux
Download Firefox Y Y Y Y Y Organizer: N
Attendee: Y
Y Y
Safari 5.1.7 + Mac OSX,
Windows,
Linux
Download Safari Y Y Y Y N Organizer: N
Attendee: Y
Y N
Opera 12.14 + Mac OSX,
Windows,
Linux
Download Opera Y Y Y Y Y Organizer: N
Attendee: Y
Y N
Internet Explorer 8, 9, 10, 11 Mac OSX,
Windows,
Linux
Download Internet Explorer Y Y Y Y N N Y N
Microsoft Edge Mac OSX,
Windows,
Linux
Y Y Y Y N N Y N
Browser Applications
Email Contacts Calendar Chat Instant Video Calls and Video Meetings Screen Sharing Feature in Video Calling Settings Admin Console
Chrome 30.0 + Mac OSX,
Windows,
Linux
Download Chrome Y Y Y Y Y Organizer: Y
Attendee: N
Y N
Firefox 22 + Mac OSX,
Windows,
Linux
Download Firefox Y Y Y Y Y Organizer: N
Attendee: Y
Y Y
Safari 5.1.7 + Mac OSX,
Windows,
Linux
Download Safari Y Y Y Y N Organizer: N
Attendee: Y
Y N
Opera 12.14 + Mac OSX,
Windows,
Linux
Download Opera Y Y Y Y Y Organizer: N
Attendee: Y
Y N
Internet Explorer 7, 8, 9, 10, 11 Mac OSX,
Windows,
Linux
Download Internet Explorer Y Y Y Y N N Y N
Microsoft Edge Mac OSX,
Windows,
Linux
Y Y Y Y N N Y N
Browser Applications
Email Contacts Calendar Chat Instant Video Calls and Video Meetings Screen Sharing Feature in Video Calling Settings Admin Console
Chrome 30.0 + Download Chrome Y Y Y Y Y Organizer: Y
Attendee: N
Y N
Firefox 22 + Download Firefox Y Y Y Y Y Organizer: N
Attendee: Y
Y Y
Safari 5.1.7 + Download Safari Y Y Y Y N Organizer: N
Attendee: Y
Y N
Opera 12.14 + Download Opera Y Y Y Y Y Organizer: N
Attendee: Y
Y N
Internet Explorer 7, 8, 9, 10, 11 Download Internet Explorer Y Y Y Y N N Y N
Browser Version Download Link
Chrome 23.0 + Download Chrome
Firefox 22 + Download Firefox
Safari 5.1.7 + Download Safari
Opera 12.14 + Download Opera
Internet Explorer 7, 8, 9 Download Internet Explorer
10, 11 Internet Explorer versions 10, 11 are NOT supported by Baya upto version 3.18.
Note :

Internet Explorer is not supported by the Audio-Video Calling feature available in Baya 3.14 and above.

Recommendations

  • Desktop Resolution: Users must keep the desktop resolution greater than 800 X 600 pixels .
  • Mobile Access: Users are requested to configure native/third party preferred clients to access your ConnectXf account (Email, Contacts, Chat, and Calendar) on their mobile devices.
~ Refer the document for Setting up your mobile device to access Connect Xf applications
  • Using Upgraded Version of Baya: If you are accessing upgraded version of Baya, it is recommended to clear All Browsing History including Cache, Cookies, and Saved Passwords to avoid issues like improper display, improper working or issue in logging in.
~ Refer the document Clearing Cache and Cookies

*How to check version of Baya you are using?

1. Log on to Baya using valid credentials.

2. Click the Baya logo placed in the upper-right corner of the Email application.

Application displays the version of Webclient Baya you are using.

Baya 326 Logo.png

* How to start the Baya Online Tours?

Use the online tour to get help on the Baya applications.

i. Navigate to the Baya application (Email/ Contacts/ Chat/ Settings )
ii. Click the question mark icon on the top pane.

Baya Online Help icon.png

ii. Choose the Web option to start the Baya tour for the application you are using. On the pop-up page select the quick or complete tour.

Baya Web Help.png

* How to access help to configure a mobile device?

i. Logon to Baya with valid credentials.
ii. Click the question mark icon on the top pane.

Baya Online Help icon.png

ii. Choose the Mobile option.

Baya Mobile Help.png

iii. Choose the SkyConnect application (Email, Contacts, Calendar, or Chat) to be configured on your mobile device.

iv. Note down the credentials and server details to be used for configuration.

v. Choose the platform (Android, iOS, BlackBerry, etc. ) to view step-by-step instructions.

* How to access help to configure a desktop client?

i. Logon to Baya with valid credentials.
ii. Click the question mark icon on the top pane.

Baya Online Help icon.png

ii. Choose the Desktop option.

Baya Desktop Help.png

iii. Choose the SkyConnect application (Email, Contacts, Calendar, or Chat) to be configured on your desktop client.

iv. Note down the credentials and server details to be used for configuration.

v. Choose the desktop client application (Thunderbird, Outlook, etc.) to view step-by-step instructions.

* How to navigate to the Admin Panel interface?

Admin Panel

ConnectXf 3.26 introduces the new application Admin Panel which is integrated with the Web Client Baya. You do not need a separate user id and password to log on to the Admin Panel interface.
Check the ConnectXf version you are using, if you are unable to view the Admin Panel application. You may need to upgrade the ConnectXf to work with Admin Panel.

Using intuitive interface of the Admin Panel, you can easily manage the frequently used tasks on the Users and Groups.

Access the online help to know the brief description of key elements and their working.

Steps to navigate to the Admin Panel

1. Logon to Baya with valid credentials.
2. Choose the Admin Panel icon from the drop-down list of Applications on the left pane.

Baya Inbox 3 26.png

Admin Panel interface is opened in the new tab showing all the domains you have right to manage.

Admin Panel Interface.png

Click the Question Mark icon to start the online help on Admin panel to get introduced to the key elements and their behavior of working.

Admin Panel Online Help.png

* How to navigate to the Secure Mail Flow Management console from the Admin Panel?

Secure Mail Flow

Steps to navigate to the Secure Mail Flow console

1. Logon to Baya with valid credentials.
2. Navigate to the Admin Panel interface.

Baya Inbox 3 26.png

3. On the top pane of the Admin Panel interface, click the Secure mail link provided .


Admin Panel Application Manager Link.png


*How to navigate to the Secure Mail flow management console from the browser

Enter the URL https://ui.hes.trendmicro.com in your favorite browser and login using the user id and password.


* How to navigate to the Application Manager?

Application Manager

Application manager is a browser based application which allows you to perform advanced administration activities.
Users having rights to perform administrative activities are allowed to access the Application Manager.

To know the steps to logon to the application manager click here.

* How to recover your password?

Oops! Forgot your account password? Now you don't have to rush to the domain administrator for resetting the same. Follow the Forgot password link from login page and go through some simple steps to reset your password immediately.

Pre-requisites

You should provide a valid alternate email id for your account.

For more information read the topic Setting an alternate Email id for the account

Resetting your forgotten password

1. On the Login page, follow the Forgot Password? link.

Baya 314 Login Forgot Password Link.png

2. On the next screen,

i. Provide a complete Email ID of your mail account.

ii. Click Continue to proceed.

Baya 314 Login Forgot Password Email.png

3. To prove you are a human and not a robot,

i. Type in the text displayed on the screen

ii. click Continue to proceed.

Baya 314 Login Forgot Password Prove Human.png

4. If the text entered matches with the text displayed on the screen, application generates a verification code and sends through mail to your alternate email id.

Note: Make sure the partial email id displayed on the screen is the correct email id. You can change your alternate email id if required.

Baya 314 Forgot Password verification Code.png

5. Go to your alternate email account and copy the verification code from the mail received from the Postmaster.

This verification code remains valid till next 30 minutes.

If your browser session expires before you copy the verification code, use the link provided in the mail to go to the next step.

Baya 314 Login Forgot Password Alternat email account.png

6. In the Verification Code box, paste the verification code you have copied.

Enter the text displayed in the gray box which helps application to identify you as a human and not a robot.

Click Continue to navigate to the next screen.

Baya 314 Login Forgot Password Generate Code.png

7. Create and confirm the new password for your account and click Done to reset your password.

Note:

  • Password should be at least of 8 characters long with at least one special character in it.
  • Password entered in the New Password must match with Confirm Password box.
  • New password should be different than the current password present in the password history.
Baya 314 Login Forgot Password New Password.png

8. Once the password is updated successfully, application loads the Login page where you can login to your account using new password you have created.

Setting an alternate email id for the account

Provide your valid alternate email id in your primary details.

1. Go to Settings > Profile- Primary Details window.

2. In the Alternate Email ID box, provide your alternate email id. Ensure this email account is valid, as you will receive the verification code required in the process of resetting the password for this account.

Baya 314 Settings Alternate Email ID.png

Note: If your primary details for the account do not contain an alternate email id, you will will be alerted to set it. The alert will be sent as an email and you will also be alerted on the Baya user panel.

Baya 314 Settings Alternate Email Alert.png
Baya 314 Settings Alternate Email User Panel Alert.png

* How to check the Last Login Activity/Details?

  • The last login details give the date, time and the IP used to login to Baya before this login.
  • If you find that the details look suspicious, then you can contact your system administrator to investigate further. It is also a good idea to immediately update your account password.
To check the last login activity:

1. Load the User panel by clicking the down arrow next to your email id

Last Login Message1.png

2. Click the down arrow next to the text Your account was last accessed on

Last Login Message.png