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MithiWiki Home > ConnectXf Home > ConnectXf Administration > Configuration > Cannot move mail to spam folder


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Troubleshooting
Product ConnectXf
Version All
Applies to Administrators
Level Advanced



Clicking on the spam button does not move mail to spam folder

Symptom

  • Selecting a mail and clicking on the Spam button does not move it to the spam folder
  • The header of the mail has the X-Mithi-Released-Mail tag set as true

Cause

  • Mail once whitelisted cannot be marked as spam again, because the release header is added to the mail.

Solution

  • Move or delete the mail.