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Set up an IMAP email account in Outlook 2013

Step 1: Create an email account

1. Start Outlook.
2. On the File menu, choose the Info tab and click the Add Account button.

Outlook 2013 Email 01.png

3. Choose the Manual setup or additional server types option to provide custom settings.
- Click Next to continue.

Outlook 2013 Email 02.png

4. Choose the POP or IMAP option as the type of account to be configured.

Outlook 2013 Email 03.png

Step 2: Provide Account Details

1. In the User Information section, provide below details.

  • In the Your Name box, enter your name exactly as you want it to appear to recipients.
  • In the E-mail Address box, type your e-mail address.

2. In the Server Information section,

  • Select IMAP for Account Type.
  • In the Incoming mail server box, type the name of your Server.
  • In the Outgoing mail server (SMTP) box, type the name of your Outgoing/SMTP server.

3. In the Logon Information section,

  • In the User Name box, type your Connect Xf user id.
  • In the Password box, type your password.

Using Mithi SkyConnect trial account?

Use the User Id received in the Welcome Mail
and Password provided by the Mithi team.

  • Drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages..

4. Click the More Settings button.

Outlook 2013 Email 04.png

5. Provide Internet email settings.

  • On the General tab, enter name of the account for your reference.
Outlook 2013 Email 05.png
  • Select the Outgoing Server tab.
  • Enable the SMTP authentication by selecting the My outgoing server (SMTP) requires authentication check-box.
  • Choose the option to Use the same settings as my incoming mail server.
Outlook 2013 Email 06.png
  • Select the Advanced tab.
- Enter Server port numbers and their type of connection to the server as given below
- Incoming Server (IMAP) : 993
- Type of encrypted connection to the incoming server : SSL
- Outgoing Server (SMTP) : 25
- Type of encrypted connection to the outgoing server : TLS

Use below settings

- Incoming Server (IMAP) : 143
- Type of encrypted connection to the incoming server : None
- Outgoing Server (SMTP) : 25
- Type of encrypted connection to the outgoing server : None
  • Set the Root folder path to INBOX
  • Click OK to close the Internet Email Settings dialog box.
  • On the Account Setup dialog box, click Next to proceed.

Incoming Server Settings with SSL

Outlook 2013 Email 07.png
  • Outlook verifies the settings provided.
    On completing the tests successfully, Close the test status dialog box and click Next to continue.
Outlook 2013 Email 08.png
  • Click Finish to complete the setup.
Outlook 2013 Email 09.png

6. Outlook configures your account and displays the Inbox folder which holds all the mail received to your mailbox.

  • You can find a copy of an email sent in the Sent Items folder of the desktop client which syncs automatically on the server.

Can not find a copy of an email sent in the Sent Items folder on the server?

  • Are you a SkyConnect user or Connect Xf user using version 3.28 and above?

~ Refer this topic

  • Are you a Connect Xf user using version below 3.28?

~ Go to Manage account tab and refer the topic Save a copy of mail sent to the Sent Items folder on server

Outlook 2013 Email 10.png

Set up a POP email account in Outlook 2013

Step 1: Create an email account

1. Start Outlook.
2. On the File menu, choose the Info tab and click the Add Account button.

Outlook 2013 Email 01.png

3. Choose the Manual setup or additional server types option to provide custom settings.
- Click Next to continue.

Outlook 2013 Email 02.png

4. Choose the POP or IMAP option as the type of account to be configured.

Outlook 2013 Email 03.png

Step 2: Provide Account Details

1. In the User Information section, provide below details.

  • In the Your Name box, enter your name exactly as you want it to appear to recipients.
  • In the E-mail Address box, type your e-mail address.

2. In the Server Information section,

  • Select POP3 as the Account Type.
  • In the Incoming mail server box, type the name of your Server.
  • In the Outgoing mail server (SMTP) box, type the name of your Outgoing/SMTP server.

3. In the Logon Information section,

  • In the User Name box, type your Connect Xf user id.
  • In the Password box, type your password.

Using Mithi SkyConnect trial account?

Use the User Id received in the Welcome Mail
and Password provided by the Mithi team.


4. Click the More Settings button.

Outlook 2010 POP Email 04.png

5. Provide Internet email settings.

  • On the General tab, enter name of the account for your reference.
Outlook 2013 Email 05.png
  • Select the Outgoing Server tab.
  • Enable the SMTP authentication by selecting the My outgoing server (SMTP) requires authentication check-box.
  • Choose the option to Use the same settings as my incoming mail server.
Outlook 2013 Email 06.png
  • Select the Advanced tab.
- Enter Server port numbers and their type of connection to the server as given below
- Incoming Server (POP3) : 995
- Type of encrypted connection to the incoming server : SSL
- Outgoing Server (SMTP) : 25
- Type of encrypted connection to the outgoing server : TLS
  • Click OK to close the Internet Email Settings dialog box.
  • On the Account Setup dialog box, click Next to proceed.
Outlook 2010 POP Email 07.png
  • Outlook verifies the settings provided.
    On completing the tests successfully, Close the test status dialog box and click Next to continue.
Outlook 2013 Email 08.png
  • Click Finish to complete the setup.
Outlook 2013 Email 09.png

6. Outlook configures your account and displays the Inbox folder which holds all the mail received to your mailbox.

  • You can find a copy of an email sent in the Sent Items folder of the desktop client which syncs automatically on the server.

Can not find a copy of an email sent in the Sent Items folder on the server?

Outlook 2010 Email 10.png


Save a copy of mail sent to the Sent Items folder on server

SkyConnect User / Connect Xf (3.28+) User?

If you are a SkyConnect / Connect Xf (3.28+) user you do not need to customize the settings to save the copy of an email sent to the Sent Items folder.
As you send an email using any desktop client, syncs with the Sent Items folder on the server automatically.

Can not find a copy of an email sent in the Sent Items folder on the server?

Connect Xf Users?

If you are a Connect Xf user using version below 3.28, and you have configured an IMAP email account, you need to customize the settings to save a copy of an email sent to the Sent Items folder on the server.

1. Go to the File menu and choose the Info tab.

2. Click the Manage Rules & Alerts option.

Outlook 2013 12.png

3. On the Rules & Alerts dialog box, click New Rule.

Outlook 2013 13.png

4. On the Rules Wizard, click the Apply rule on messages I send option and click Next.

Outlook 2013 14.png

5. From the list of pre-defined conditions, click to select the on this computer only option and click Next to continue.

Outlook 2013 15.png

6. From the list of pre-defined actions, click to select the move a copy to specified folder.

Outlook 2013 16.png

7. Click the specified and choose the Sent Items folder from the list of folders.

Outlook 2013 17.png

8. On the Rules Wizard, click Next to continue.

Outlook 2013 18.png

9. As there is no any exception to the rule, click Next to continue.

Outlook 2013 19.png

10. Specify a name for this rule and turn on or enable the rule.
11. Click Finish to complete the setup.

Outlook 2013 20.png

12. Click Yes to confirm applying rule for every message you send.

Outlook 2013 22.png

13. On the Rules & Alerts wizard, click Apply then OK to exit the setup.

Outlook 2013 23.png

Troubleshooting / FAQs

What is the server name and host name of my server?

SkyConnect Trial Account User

If you are evaluating the mithiskyconnect.com domain the URL or server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is mail.mithiskyconnect.com

Hosted Users

For all hosted users

  • The host name is <domain>.mithiskyconnect.com
  • The server name is your <domain> name

In Premise Users

Please contact administrator to find out the exact URL.

Can I use IP address of the server instead of server name URL?

It is not recommended to use IP address of the server. As IP addresses are not permanent and may change in future.

So, please contact to the administrator if you do not know the URL of your server.

Unable to configure your account? Connection Error?

By default, iOS connects to the server over SSL using the default ports.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails.

So make sure, you have installed/enabled SSL certificate on your server and ports required for connection to the server are open and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Want to connect to the server without using SSL?

Yes, you can connect to the server without using SSL if SSL is configured on it.

Refer the ports required for connection to the server without using SSL.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails. So make sure, required ports are open for connection and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Can not find a copy of an email sent in the Sent Items folder?

For ConnectXf Users

Case 1: Your Connect Xf version is 3.28 +
Solution : Contact Admin
You need to contact admin to enable the Save Sent Items user property for you. Enabling the property automatically stores a copy of an email sent to the Sent Items folder on the server.
Case 2: Your Connect Xf version is below 3.28 and you are using POP account
Solution : Check the Sent folder
You can find all the mail sent in the Sent folder of the (Outlook/Thunderbird) you are using.
You need to upgrade your ConnectXf to the latest version to receive a copy of an email sent to the Sent Items folder automatically. After upgrade contact your admin to enable the Save Sent Items user property for you. Once this option is enabled, all the messages sent (From mobile/Desktop) sync automatically to the Sent Items folder on the server.
Case 3: Your Connect Xf version is below 3.28 and you are using IMAP account
Solution 1 : Upgrade the Connect Xf server
You need to upgrade your Connect Xf to the latest version to receive a copy of an email sent to the Sent Items folder automatically. After upgrade contact your admin to enable the Save Sent Items user property for you. Once this option is enabled, all the messages sent (From mobile/Desktop) sync automatically to the Sent Items folder on the server.
Solution 2 Customize the settings
Outlook 2013 To Customize Outlook 2013, - Select the Manage Account tab - Refer the steps mentioned in the topic  : Save a copy of mail sent to the Sent Items folder on server
Outlook 2010 To Customize Outlook 2010, - Select the Manage Account tab - Refer the steps mentioned in the topic  : Save a copy of mail sent to the Sent Items folder on server
Outlook 2007
Thunderbird To Customize Thunderbird, - Select the Manage Account tab - Refer the steps mentioned in the topic  : Save a copy of mail sent to the Sent Items folder on server

For SkyConnect Users

Case 1: Save Sent Items user property is disabled for you
Solution Contact Admin
You need to contact your admin to enable the Save Sent Items user property for you. Once this option is enabled, all the messages sent (From mobile/Desktop) sync automatically to the Sent Items folder on the server.

Is it possible to save the contacts on the server to my machine? Can I update the contacts on the server?

On configuring an LDAP account in your desktop client, you can lookup for the contacts on the server when you are connected to network. You are not allowed to update the contacts on the server.

For offline use, you can import contacts into your desktop.

Please make a note, you should keep updating the phone contacts on regular interval to have updated list of contacts as on server.