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Configuring Chat account in Apple Mac

You can configure a chat account in Apple Mac to send or receive instant messages to the contacts on your roster.
Follow the steps mentioned below to configure your account.
Refer the troubleshooting topic if you face any problem while configuring the account.

Steps to configure a chat Account in Mac

Step 1: Create a chat account

1. From the Home screen, launch the iMessages application.

Configuring Mac Chat 1.png

2. On the Messages menu, choose the Add Account option

Configuring Mac Chat 2.png

3 From the list of preferred accounts,

choose the Other Messages Account option and Continue
Configuring Mac Chat 3.png

Step 2: Provide Account Details

4. On the Add a Messages Account dialog box, provide your account details

  • Account Type: Choose the Jabber option from the list
  • User name: Provide User-id of the account
  • Password Password associated with the account

Using Mithi SkyConnect trial account?

Use the User Id received in the Welcome Mail
and Password provided by the Mithi team.

  • De-select the Automatically find server and port option to provide the server details manually
  • Server: Provide server name of your incoming mail server
  • Port: Provide the value 5222
  • Use SSL: De-select the Use SSL check-box for the plain connection to the server.
  • Sign In to configure your account
Configuring Mac Chat 4.png

Troubleshooting / FAQs

What is the server name and host name of my server?

SkyConnect Trial Account User

If you are evaluating the mithiskyconnect.com domain

  • The server name used for accessing any application (POP, IMAP, SMTP, LDAP, XMPP, CalDAV) is mithiskyconnect.com
  • The Host name of the server is mail.mithiskyconnect.com


Hosted Users

For all hosted users

  • The server name is the <domain>
  • The host name is <domain>.mithiskyconnect.com


In Premise Users

Please contact administrator to find out the exact URL.

Note: If you are using Thunderbird/ Pidgin desktop chat application or Monal application on iOS

you dont have to specify host name or server name separately. Specify complete server name URL. Please refer respective documents for details.

Can I use IP address of the server instead of server name URL?

It is not recommended to use IP address of the server. As IP addresses are not permanent and may change in future.

So, please contact to the administrator if you do not know the URL of your server.

Unable to configure your account? Connection Error?

By default, iOS connects to the server over SSL using the default ports.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails.

So make sure, you have installed/enabled SSL certificate on your server and ports required for connection to the server are open and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

Want to connect to the server without using SSL?

Yes, you can connect to the server without using SSL if SSL is configured on it.

Refer the ports required for connection to the server without using SSL.
If the ports are not open for connection and blocked in the Firewall, connection error occurs and configuration fails. So make sure, required ports are open for connection and not blocked in the firewall.

Please contact your admin to check if there is not a port issue.

I have configured my chat account on my mobile as well as desktop. I do miss the chat text on one of the client.

To avoid this, you need to set the priority to 2 for all the clients you are using to access your chat account.