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MithiWiki Home > ConnectXf Home > ConnectXf Administration > Configuration > Error while sending a mail: 'Mailaddress is administratively disabled'


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Troubleshooting
Product ConnectXf
Version All
Applies to Administrators
Level Advanced



Error while sending a mail: 'Mailaddress is administratively disabled'

When a user of local domain sends a mail he gets an error (or bounce in case of multiple servers) 'Mailaddress is administratively disabled'.

Cause : This happens because the ldap entry of the user is not accessibe to qmail-smtp program.

How to verify the problem :

Do ldapsearch : ldapsearch -LLL -s sub -x -D "cn=manager,dc=connectserver" -w "`cat /var/qmail/control/ldappassword`" -b "o=ms,dc=connectserver" "(mail=<USER>@<DOMAIN>)"

If there is no output, not even a single line, then it verifies that the ldap entry is not accessible.

Solution :

1. Do adduser.sh with -repair option. This command will require the password of the user.

2. Get the ldap entry of the user from another server. Delete from the server on which the problem is occuring. Add the entry got from another server.