Jump to: navigation, search
Alt text
About this image


Troubleshooting Icon.png
Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced




Failed to open a mail from Mail Archiva

Problem

Following error is coming while opening mail through Mail Archiva

Failed to retrieve the requested message. Retrieved message does not appear to be well formed.

Solution

  • tail the following log
tail -f /var/log/mailarchiva/logs/mailarchiva_debug.log
  • Open the mail through Mail Archiva GUI
  • Check the error coming in the mailarchiva_debug.log
  • Please send us the error.