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Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced




Failed to perform the configuration backup on the remote machine

Please give us the output of following commands:

zcat /var/log/mithi/mcs/databackup.sh.log.1.gz | grep fail -i
zcat /var/log/mithi/mcs/databackup.sh.log.1.gz | grep error -i
zcat /var/log/mithi/mcs/databackupEX.sh.log.1.gz | grep fail -i
zcat /var/log/mithi/mcs/databackupEX.sh.log.1.gz | grep error -i
cat /mithi/mcs/modules/mithi-system/conf/server/backup/backup1.conf.sh | grep BACKUP_DIR -i


cat /mithi/mcs/modules/mithi-system/conf/server/backup/* >/tmp/backup.txt

please attach /tmp/backup.txt in ticket

/mithi/mcs/bin/listagents.sh | grep backup -i
df -h


Parameters Steps
Error: Failed to perform the Backup job 'On remote machine'. ::Connect to remote

store: Executing program 'mount': Failed with return code '1'. ::timeout connecting to 192.168.33.100:445 27810: session request to 192.168.33.100 failed (Called name not present) timeout connecting to 192.168.33.100:445 27810: session request to 192 failed (Called name not present) timeout connecting to 192.168.33.100:445 27810: session setup failed: ERRDOS - ERRnoaccess (Access denied.) SMB connection failed ||

Input / Output error is coming
  • Please run the following commands on the server:
umount -l /backup
  • Then check the backup running
ps -elf | grep backup -i
  • Check the process id and kill the process
kill -9 <Process id>

Check the users mailstore size it should not exceed 2GB

du -sh /mailstore/modi.com/k001/kgodrej-icc/Maildir
du -sh /mailstore/modi.com/n001/npatil-icc/Maildir