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Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced



Failed to restore the a user's mail box from the backup file

Problem

Following error is coming while restoring the data

tar -xvzf <user data tar file name>
trying to restore one mail box 
mailstore/ramky.com/r001/rilsurathkal/Maildir/cur/1287120144.3641.ramkymail,S=13737:2,S
mailstore/ramky.com/r001/rilsurathkal/Maildir/cur/1272626194.8418.ramkymail,S=11963:2,S
mailstore/ramky.com/r001/rilsurathkal/Maildir/cur/1282367557.13280.ramkymail,S=21142:2,S
mailstore/ramky.com/r001/rilsurathkal/Maildir/cur/1284368668.12782.ramkymail,S=1661394:2,S
mailstore/ramky.com/r001/rilsurathkal/Maildir/cur/1268138738.24185.ramkymail,S=5985871:2,S
gzip: stdin: unexpected end of file
tar: Unexpected EOF in archive
tar: Unexpected EOF in archive
tar: Error is not recoverable: exiting now

Solution

  • Check if this command is working
tar -tvzf <file name> 
  • If the same error is coming then the backup file is corrupt.
  • Check if you any other backup file for the user.