Jump to: navigation, search
MithiWiki Home > ConnectXf Home > ConnectXf Administration > Configuration > Failed to update the Virus with database with error code 52


Troubleshooting Icon.png
Troubleshooting
Product ConnectXf
Version All
Applies to Administrators
Level Advanced



Failed to update the Virus with database with error code 52

How to check

  • Run the following command:
#/mithi/mcs/bin/freshclamavnow.sh
 Message=Failed to update the virus database.
::Executing program 'freshclam' : Failed with return code '52'.
  • Check your database mirrior site using following command:
#/mithi/mcs/bin/getantivirus.sh
ANTIVIRUS=1
DatabaseMirror db.in.clamav.net
DatabaseMirror db.local.clamav.net
Result=SUCCESS!!!
Message=Got the Anti virus configuration.!!!


  • Check the connectivity with the DatabaseMirror Site:

1. Ping should give you reply

#ping db.in.clamav.net
#ping db.local.clamav.net

2. telnet to the site through http port

#telnet  db.in.clamav.net 80
#telnet db.local.clamav.net 80


  • Both command should give you instant reply, if it is taking time to connect to the site, this means that while updating the virus database its not able to connect from your server to give mirror site.

This is connectivity issue.

Solution

  • Improve your connectivity speed.