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Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced




As per the headers the mail is coming from the IP which is already blacklisted in RBL http://www.barracudacentral.org/ Due to this the mail should get marked as spam. But since it dint get marked as spam please check if the domain or email id is whietlisted. The command is given below:

/mithi/mcs/bin/getdomainproperties.sh --domain domain.com --output whitelistsenderdomain | grep yahoo.com

If the domain is there in whitelist please remove it using following command

/mithi/mcs/bin/setdomainproperties.sh --domain domain.com --whitelistsenderdomain yahoo.com --delete --callerid adminid --callerpassword adminpass