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Troubleshooting
Product ConnectXf
Version All
Applies to Administrators
Level Advanced



I took a backup and restored but I didn't get my mail store back?

  • If you are now sure that your backup included the mail store and it didn't get restored, please check the following
  • Inspect the /var/log/mithi/mcs/datarestore.sh.log file for details of any errors that may have occurred during the restore. These could be lack of disk space, hardware failure or any other such error.
  • The backup operation may not have completed successfully which could be due to lack of space or any other unforeseen error like a disk error, etc. Hence essentially the backup is incomplete. Of course during the backup, it would have displayed an appropriate error message.
  • The backup file (tar) has got corrupted. In this case, you may try restoring from a previous backup file.