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MithiWiki Home > ConnectXf Home > ConnectXf Administration > Configuration > Mail from whitelisted domain are getting rejected by the greylist engine


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Troubleshooting
Product ConnectXf
Version All
Applies to Administrators
Level Advanced



Mail from whitelisted domain are getting rejected by the greylist engine

Symptoms

  • The /var/log/maillog shows that the mail from a whitelisted domain are being checked by the greylist engine
  • The log on the server on which the greylist engine is configured has lines similar to the ones given below

Dec 8 15:40:14 Memparking greylist[28888]: IP=64.202.165.14, Sender=abc@xyz.com, Recipient=abc@acmecorp.com, Result=101, Descriptive message=Greylist temporary rejection - repeat. Dec 8 16:02:53 Memparking greylist[12500]: IP=64.202.165.37, Sender=abc@xyz.com, Recipient=abc@acmecorp.com, Result=101, Descriptive message=Greylist temporary rejection - first time.

Cause

  • The recipient is not present on the server in which case the whitelist is ignored.

Solution

  • The mail has to be sent to the correct recipient