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Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced




Mails are getting deleted from Inbox

Symptoms

  • User is receiving the mails but getting deleted automatically
  • In the logs it shows that the mails are delivered but user is not getting the mails.

Cause

There are following 2 possibilities

  • Either the user's password is hacked and mails are getting processed through login
  • The pop account got configured on some desktop where all the mails are getting poped

Solution

  • Please reset the user password immediately and keep a complex password.
  • Check the logs for the user access from other machines
cat /var/log/maillog | grep pop | grep <userid>
cat /var/log/tomcat/catalina.out  | grep <userid>