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Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced




Mails getting stuck for particular user

Problem

Mails stuck in the queue. When checked the log it is giving following error: cat /var/log/maillog | grep <userid> May 20 00:19:35 mailserver1 qmail: 1274294975.649943 delivery 46835: deferral: Details::_Error_executing_atleast_one_desired_MDC["Status"="Failure"]["Sender"="niting@gtlinfra.com"]["Recipient"="niting@archive.gtlinfra.com"]["Date"="Wed,_19_May_2010_17:14:31_+0530"]["MessageID"="@"]["Subject"="RE:_Funny_Yet_Tru"]["SizeinKB"="310"]["AttachmentCount"="0"]["AttachmentList"=""]["ReturnCode"="111"]["ProcessingTime"="0.040"]["FOLDER"="INBOX"]["SPAM_MAIL"="false"]["ProcessedSteps"="{ForwardToMailBoxMDC::_Info:_mailbox_location_'GTLMS=127.0.0.1'_is_local,_skipping_forwarding.,_}{MailFiltersMDC::_(WL:2,RM:f,SF:f),_default_spamfilter._[SPAM_MAIL=false=SPAM_MAIL]_[FOLDER=INBOX=FOLDER]Applied_filter_'filter10'_Moving_mail_to_/mailstore/archive.gtlinfra.com/n001/niting/Maildir/.Sent_Items/.maildrop:_/mailstore/archive.gtlinfra.com/n001/niting/Maildir/.Se

Cause

Permissions and ownership for the Maildir folder may be incorrect.

Solution

Change the permissions and ownership for all the sub folders in Maildir using following commands: cd /mailstore/<domain name>/u001/<user> chown -R mailjol.mailjol Maildir chmod -R 777 Maildir