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Troubleshooting
Product ConnectXf
Version 3.10
Applies to Administrators
Level Advanced



Mismatch in the mail's Received time and the mail's Sent time

The time specified in the mail is taken at different hops as mentioned below:

  • 1. Sender client time
  • 2. Sender server time
  • 3. The hops taken to reach the recipient server
  • 4. Recipient server time
  • 5. Recipient client time


  • If any of the above time is mismatched the time difference may occur.
  • The entire details of time and the time zone are available in the mail header.
  • Please check the mail header and identify the hop at which the time is mismatched.